Customer Limited Warranty and Standard Return Policy
Hauler Racks, Inc. offers to preferred
customers a special limited warranty. It
is our goal to provide effective service for any warranty or standard
return. This statement of warranty and
return policy is divided into two sections: Warranty Returns of Defective
Product and Standard Returns of Unused Product.
Warranty Returns of Defective Product
Hauler Racks, Inc. will repair or
replace, at its option and without charge, any properly installed Hauler
component that fails due to defect in material or workmanship up to 30 days
from the initial registered consumer purchase.
All of our aluminum product line is guaranteed not to rust or corrode
for 1 year. Proof of Purchase must be
provided for warranty to be honored.
Loads should never exceed 1/3 of your
vehicle’s manufacturer’s total load capacity.
Loads should never extend more than 1 foot on either end of rack. This warranty is void if any damage to the
product is due to misuse, abuse, neglect, accident, improper installation, or
any uses contrary to the instructions accompanying the product. The warranty is also void if racks are
altered in any manner. The racks have
been load tested for the racks capacity to hold loads when not on a
vehicle. Hauler Racks, Inc. does not
warranty load capacities. As the factory
has no way of knowing if the product was properly assembled, installed, used
according to instructions, or if loads were secured properly.
This warranty covers the cost of the
defective component and not the cost of removal, installation or other
incidental charges unless other arrangements have been made with Hauler Racks.
This warranty gives you specific legal
rights and you may have other rights which vary from state to state.
All warranty claims must receive a
Return Authorization number from Hauler Racks, Inc. BEFORE the product is
returned to the Company. Please follow
this procedure:
1. Call Hauler at 800-843-5445 to
request a Return Authorization number.
You will need to provide the following information
• Specific
nature of the defect • Product installation date
• Product
part number • Original sales invoice number
2. When a replacement or repair
strategy is determined, a Return Authorization number will be assigned to the
claim.
3. A replacement invoice and shipping
document will be generated at Hauler Racks to initiate any replacement
product. Replacement product will be
sent according to standard shipping cycles.
4. The purchaser is responsible for
packing and return shipping of the product.
The RETURN AUTHORIZATION NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF
THE PACKAGE. Unmarked packages will be
refused. Any product damage that occurs
during the shipping is not covered under warranty. The purchaser must pursue claims for shipping
damage with the shipping center.
5. The purchaser is responsible for
payment of both the original product invoice and the replacement invoice
according to established credit terms.
6. Upon receipt of the returned
product, Hauler Racks will review the claim for warranty conformance. If the claim meets warranty criteria, a
credit for the original invoice amount will be posted to the purchaser’s
account and a credit memo will be mailed.
If the claim does not meet warranty criteria, the purchaser will receive
a statement detailing reasons for partial credit or denial. At the purchaser’s option, denied product may
be returned to the purchaser.
Standard Returns of Unused Product
Unused product may be eligible for
return to Hauler Racks, Inc. Follow the
procedure described in the section on Warranty Returns to receive an
Authorization Number.
Returned product which is less than 6
(six) months old is subject to a 20% restocking fee.
Returned product which is more than 6
(six) months old may not be eligible for return or may incur additional
restocking charges.
Revision:
4/15/08
